Quality Management Essay Examples for Your Learning

Free essay on dhl questionnaire

Yes No b. Yes No b.

Hotel paris recruitment practices essay examples

The criteria for recruiting the employees were extremely vague, and no set standards had been communicated from the headquarters to the management in this regard. Sources of Recruitment: The sources of recruitment which organizations can use to ensure efficient recruitment are by categorizing the internal and external candidates suitable for the job. People referred by →

Service management: xpresso lube

Xpresso Lube's service package includes providing customers with a unique, pleasant and honest experience in having their vehicles' oil changed with the comforts of a large and comfortable waiting area with amenities such as different coffee varieties, stereo system, and current reading materials, among others. 2. Xpresso Lube could therefore be classified as the pioneer →

The importance of virtue creativity to become a successful leader

Some corporations have adopted the practice of shared leadership roles to ensure freedom of creative expression. ....it is important for a leader to not try to control all ideas, but to encourage the employees to share their ideas and new techniques that can encourage growth of the company through creativity. All commands should be clear and →

Financial risk management – goldman sachs bank during the financial crisis

The short-selling of subprime mortgage securities to Lehman Brothers is blamed to have worsened the financial crisis to the detriment of both institutions. Therefore, the bank should have maintained a prudent model to monitor the value at risk for securities being traded.

An analysis of product innovation of philips management essay

The technology in the Air fryer is the patented " Rapid Air technology". The center is one of the largest product innovation center of Consumer Lifestyle of Philips in Europe.

Why or why not a well-known leader (of your choice) is leading appropriately for the situation

Insert The path-goal theory is the theory that explains the role of a leader in assisting his followers to achieve their goals and to offer any needed direction or support, as a way of making sure that their goals are in line with the overall goals of the organization or group. One of the leaders →

Zachman framework

First conceptualized nearly two decades ago by John Zachman, it has evolved to become a universal schematic for defining and describing today's complex enterprise systems and for managing the multiple perspectives of an organization's information and knowledge infrastructure.e.g., Semantic Model e.g., Business Process Model e.g., Logistics Network e.g., Work Flow Model e.g., Master Schedule e.g., →

Latino conflict management

According to Gabrielidis and et al, " Some of the most severe problems in intercultural relations arise as a consequence of interpersonal conflicts". The greatest difference in the attitudes between the Latinos/Hipics with the Americans is that Latinos are a people who give prime importance tofamilyrelationships before othergoalsor ideas , obligation to in-groups( family, relatives →

Activity-based costing and activity-based management

For Dell to abandon ABC as a result of its returning similar results as the old cost system is akin to " shooting the messenger". Because ABC is now in place, Dell should stick with it as the old system will only tend toward greater inaccuracy and the ABC system will employ the →

Good essay on causes of stress

Stress is known as a situation where one is not happy with the results of the work done. There are many causes of stress, and many things which can cause stress. The stress of tking pills, the stress to visist the doctor on the right time, the stress to maintain healhy and good food that →

Research paper on american dream / meadowlands / xanadu

This paper describes the progress of that project, the changes in scope, project management and financing that have occurred, the obstacles that the developers have had to overcome, and the current situation with regard to its possible completion. The Research The Beginnings. Attractions mentioned in that article for the →

Midterm q term paper

With this goal, they were able to find a system where the worker was allowed to speak their mind without being interrupted, without their opinions being invalidated or discounted, and where they felt like they were part of the actual company itself. This particular part of the solution is the thing that played the biggest →

Organizational leadership assignment

A few members of the leadership team think that this is the perfect time to go public, while some feel that the company is not ready yet, and by going public would be a big mistake. Some of the players in this scenario are Don Russ who is the Chief Executive Officer of →

Mind tree case study assignment

Assessment of the Gardening process: The process will increase the leadership capacity required to achieve the strategic objective of becoming a billion dollar company. Therefore, the Gardening process is not Just in alignment with the firm's strategy, but it is actually co-creating the strategy for the organization by unlocking the hidden potential of the employees.

Economics bubble by cheap money, the securitisation

This led me to watch ' The Big Short' which I thoroughly enjoyed. However, it left me with many questions and I set out to evaluate its level ofaccuracy. Furthermore, Biology requires manygraphical and statistical analysis, which I put into practice at the BASEcompetition when I had to do a SWAT analysis. I have a →

Sample movie review on effective employee termination in up in the air

The movie is an excellent portrayal of the challenges of terminating employees in a positive and productive manner. The main principles covered in the film are that terminating employees is often necessary and requires structure to minimize the negative consequences. I think this movie portrays the situation and how terminations →

Crm at makro

This allows customer facing employees in such areas as sales, customer support, and marketing to make quick yet informed decisions on everything from cross-selling (selling to an existing customer) and up-selling (selling something that is more profitable or otherwise preferable for the seller instead of, or in addition to, the original sale) opportunities to target →

Managment assignment

I naturally pay more attention to the dynamics of the information I received over the one that I sense with my five senses. I have a weakness of judging situations rather just perceiving them in one way or the other. It is safe to say am a social guy who loves fun and is outgoing.

Supervision today

Supervision Question 1 The supervisor should use group for decision making when the outcome of the decision is likely to affect the members of the group. The group members would help the supervisor understand how these people will receive the decision and important factors that should be incorporated in order for the →

Free critical thinking on effective leadership and followership in nursing

In nursing, this refers to allowing oneself to be led by someone who not only causes the team to be motivated, but is also knowledgeable in the principles that govern nursing. Nursing is a dynamic field, and as a result has many unforeseen circumstances. Firstly, by placing emphasis on the role of leadership in the →

Bank management chapter 7

Interest rate risk is the effect on prices and interim cash flows caused by changes in the level of interest rates during the life of the financial asset.. How is reinvestment risk part of interest rate risk? If an FI funds short-term assets with long-term liabilities, what will →

An evaluation of financial performance of j sainsbury plc.

Usually is important for the organizations in a setting where the related executives need to immediately undertake the decision regarding different investment projects. The study is mainly aimed at the analysis of the just discussed phenomenon of sources of finance, capital structure and investment appraisal and its pros and cons for J →

Week 8: experiential exercises-10.1: making a layoff decision

Tartaro should also look in to cross training, attendance, ability to get along with others, prior discipline and quality of work. Based on the designated criteria Tartaro should develop a list of the employees in the department identifying the three employees selected to be laid off. This is an inconsistency, which will create problems later →

Business ethic homework 2

Ethics In Business Three C's of doing business in an ethical manner includes compliance whichmeans that organizations need to accept and follow the rules of the region they are operating in, secondly organization needs to contribute heavily to the wellbeing and betterment of society and lastly the organizations should be aware of the impact of →

Workplace behaviours deviant workplace behaviors management essay

The results provided a strong impact on the relation between the effects and the results of the deviant acts. The fundamental reason behind the research was to identify three distinguishable components of work behaviors in the job performance and to highlight the issue by investigating the extent to which the prevalence of overall commitment in →

Free dysgraphia report essay example

Primarily caused by the orthographic coding in the child's working memory being somehow affected, it can also be found in conjunction with Attention Deficit Hyperactivity Disorder, or its linked symptoms and subtypes; dyslexia, which affects interpreting written words, or oral fluency; OWL, which can bring language development problems, and issues with structure, grammar, and other →

Interview report assignment on sales, negotiating and customer relationship management

The paper will delve into the questions of the changing retail environment, the indispensable role of sales forecasting, personnel management and planning, and the strategies employed in leveraging technology with the aim of improving sales management. To the question of changes in the sales environment, the sales manager revealed of the many diverse changes in →

The democratic and participative management styles

The differences between the two styles lie in the process of decision-making. One of the most important events in an organization is the decision-making process with regard to the various projects and plans of the organization. In the consultative style, the management takes responsibility and accountability of the final decision.

Instant messaging and videoconferencing

INSTANT MESSAGING AND VIDEO CONFERENCING goes here] [Your goes here] [Due the paper] Instant Messaging and Video Conferencing Question No. Both instant messaging and video conferencing influence the components of communication in a way that both of these involve two-end communication where messages are sent and received at all ends of communication. Question No.

Explain the nature of the basic economic problem facing society, and show how business activity might provide a solution to this problem

Basic Economic Problem The basic economic problem in most of the societies is scar Therefore, the objective of involving in economic activities if to ensure adequate production of goods and even services to satisfy human wants. The primary economic problem is scarcity that leads to making of choices and business if the most fundamental problem →

Manage the marketing proces assignment

We are also looking to increase our sale and revenue by finding the best solution or alternative by producing goods from resources that we get from local suppliers and outsider. We are also aiming to develop our online shopping facility and provide the goods information to customer. Monitor progress: mostly people fail in business because →

Flexibility facilitates innovation

Flexibility can further be divided into adaptive flexibility, which occurs as a result of pressure to fit to a tough and challenging environment or spontaneous flexibility which is a result of preference for change caused by inherent reasons (Georgsdottir, 2004: p 166: pag 2). The dimension of cognitive style gives disparity between the explorers as →

Suggestions on the strategic quality

It should also encourage its employees to develop new ideas and products so as to excel in the business market. McDonalds Defender strategy Organizations that adopt the defender strategy are companies that produce a restricted set of products directed at a very constricted section of the total market. If the firm is threatened by →

Employee management, inventory and purchasing system

Program Logic: c.1 2. EmployeeID on DELETE Restrict on UPDATE Cascade b.

Strategic implementation essay sample

In this article, we try to respond to this question by analyzing existing research on the role of employee and managerial behavior in the success and failure of strategic implementation with a case study of first bank Nigeria plc Enugu branch. An analysis was conducted in the most widely used literature databases to identify →

Ardagh group international management trainee programme.

Think of a goal that you have achieved and are proud of. Tell us what the goal was, describe how you achieved it, and explain why you are proud of it.3.

Power and the negotiations process critical thinking example

Klingel adds to the value of exerting power in educational organizations by stating that, "[t]he effect of the [] environment [in an educational organization may be mediated [] by the level of [] power in any particular situation". Palestini's assertion that, "[d]ifferent individuals and groups within and outside the [e]ducational →

The values of maxis management essay

Maxis communications has launched a variety of initiative to encourage customers and employees to consider the environment before they act. Maxis communications creates an ethical culture to prevent the misuse of power and politic issues.

Waste management in resorts research proposal sample

Poseidon et al found that to achieve proper waste disposal , hotels should set aside space in their premises where they can store and sort all waste generated. The owner should also train the staff of Magic Mountain Resort Lodge and Spa on proper waste management. This will ensure their own safety and →

Good reflecting on qualitative research essay example

Qualitative research is subjective in that researchers learn from the participants what is important to them and why, what does or does not work and why. The best data collection method for qualitative research is the use of interviews. Through a qualitative study, a researcher can establish the fundamentals of an effective crisis management plan. →

Create a visually effective bcg matrix for your company (not in excel). you do not have to show all of your calculations, but should create a table showing the main elements that go into the matrix: segment of business, your brands, top competitor, basis

Consider the following table that indicates the requisite elements for a BCG matrix. BCG Matrix Starwood & Resorts Class Brands Top Competitors Starwood and Resorts Competitor Rooms Market Size Upscale Cambria Suites Hilton World Wide 468, 000 680, 117 811, 200 Ascend →

The 8 step process for leading change essay sample

Step 1: Establishing a Sense of Urgency: Help others see the need for change and they will be convinced of the importance of acting immediately. Step 2: Creating the Guiding Coalition: Assemble a group with enough power to lead the change effort, and encourage the group to work as a team. →

Goals for the internship report examples

This report is a detailed analysis of some of the skills I learned in the internship - My goals for the internship were to build a formidable resume as a competent and reliable worker. I did something that did not measure up to the set standards; I would make the hotel lose customers. The most →

Essay on what i got out of majoring in business management

Therefore I feel that I have the skills to study this whole system of the organization along with its environment, and find out whether the current strategy of the organization matches with what is happening at the moment. I think that as a result of the course, I have the skills to work with people →

Mgmt u5db

RESEARCH PAPER MODULE Change Leaders: Roles and Responsibilities Change management is the process which requires a great deal of attentionand care by the management and personnel responsible for the process. A change leader is assigned the responsibility to review and track the change management process and its overall efficiency.

Construction project management

This will ensure that workers of one company specialize in what they are doing without undue influence from others. There is a need to have common points of reporting emergencies so as to promote orderly rescue or corrective measures. Contractors need to come up with collective minimum safety requirements at the site for there to →

Project manager specialist or generalist management essay

As in the majority of organisations, there are not enough people to do all the work; therefore personnel need to be stretched and diverse in their professional development. Identifying the Correct Subject learning Area The latest project management training programmes attempt to incorporate a workable balance between the technical and behavioural aspects of the →

Free article review on security threat response by organizations

An example of such a response is the NetCitadel Threat Response Platform , which is responsible for providing real-time solutions to the security threats as they occur. The advantage that a solution such as the NetCitadel Threat Response Platform offers is the increased response time to security threats.

What is promotional deal business plan

In this deal, the management has planned to offer 25% discount on the initial price to the customers to try out McDonald's Veggie Burger. What is the reason of using billboards to advertise the product? Billboards would spread the message to the consumers that have not been able to see the advertisement of newly introduced →

Management of marketing channels flextronics

Overall, Flextronics provides low-cost products worldwide through a very efficient and effective supply chain management system backed by logistics solutions for maximum customer satisfaction since satisfying the consumer is the primary priority of the company. Comparison with the market leader and why is it the leader Venture Corporation being the leader provides an excellent →

Effects of too many or too little expense allocation

Hence, we can reduce it to $5000 The cost for the professional meeting is an overhead and should be reduced to $7, 000 in the best case. Hence, this cost is not reduced. Custodial expenses can be controlled and reduced to $10, 000 in the best case. Security and consulting both are important and →

Organizational structure

On the other hand, the contemporary organization structure, different employees are specialists in the different roles they undertake within the organization. The flow and distribution of the information throughout the organization are made easier, and the functions of the different departments are performed effectively.

According arguments played out in private finance

However a general definition of the public good is" to the benefit or well-being of the public", sothis should be something that the private sector ought to be ableto deliver whilst maintaining their duties to the shareholders and staff of thecompany. There will always be some" public goods" that can or should only →

Daifuku the quick response to manage the

The order picking activity has easier compare to the traditionalorder picking because it only need the operator to give command to theautomated system to do the picking.Daifuku is using three type of picking system inorder to increase efficiency and accuracy to do picking that is pick-to-lightsystem, picking cart system and put-to-light system. 0 EvaluationThe disadvantage →

Free critical thinking on is it management or is it public relations only your admnistrator knows for sure

To have a keen eye on happenings on social media and keeping these things under wrap, and giving an explanation for them, and saving him or herself and others, is a sign of good public relations. Public relations are also newly investigated with the emergence of the day of age. The dooming was just because →

Article review on business literature

The sources will be reviewed based on the strengths and weaknesses of the contents, the theoretical focus, the methodology used, the overall analysis of the results and how the results could affect other people's practice. Understanding Yourself as an Instrument of Change Change is an important part of organizational →

A basic activity competency for any affiliation

Here is a fundamental anyway effective delineation from The Wisdom of Teams " A gathering is couple of people with comparing capacities who are centered around a run of the mill reason, execution goals, and approach for which they see themselves as regularly mindful". Using this definition, we would layout be able to three basic →

Efforts done by malaysian government in implementing national vision policy essay

It also responsible in handling issues and problems related to development projects.III. Ministry Level Development Committee It is established to ensure all National Development Council decisions are implemented at Ministry level. It also responsible in handling issues and problems related to development projects.II. State Development Task CommitteeIt is established to ensure all decisions made by →

Business letter

We would like you to send us a catalogue and pricelist, and possibly some samples of the goods that you are principally interested in selling, so that we can study the sales possibility in our market. Gentlemen and Ladies: From the recent insure of International Business, we learn that you are in the market for →

Essay on diabetes type 2

In order to understand the Type II diabetes it is vital to understand the hormonal regulation of blood sugar. The Role of Insulin and glucagon in regulating blood sugar Two Pancreatic hormones are responsible for the regulation of the blood glucose which normally occurs in the liver. Thus the physiological function of insulin and →

Contemporary issues in hr assignment

In doing so, HR managers play a vital role in ensuring that strategies adopted by the organization are fully supported. The challenges faced by HR managers in the current global trend, which includes the key issues pertinent to the company in question, Asiatic, are low morale and underperforming staff, high labor turnover, absenteeism and lack →

The a need or want by mainly

Black's law also states that themarketing concept is defined as, " Identification and satisfaction of the customers' stated and unstatedneeds and wants to which a firm's goals can be best achieved through this typeof marketing management philosophy" , The marketing concept focuses upon thecreation of value and a long-term customer relationship. Customer satisfactionis a →

The efficiency of group decision making as compared to individual work

Group decision making settling on gives two advantages over choices made by people are cooperative energy and sharing of data. Cooperative energy is the possibility that the entire is more prominent than the whole of its parts. Collective choices can take extra time in light of the fact that there is the necessity of interest, →

Business law case analysisassignment assignment

In trial he was found 80% at fault and her 20% at fault with the injuries costing $100, 000. How much, if any, recovery would Ramona receive in a state that applies the contributory negligence rule? And, how much, if any, would Ramona receive in recovery in a state that applies the comparative negligence law.

The differences between effectiveness and efficiency in time management

It is very essential to perform any kind of work within the time period. In today's life everybody is coping up with number of needs, comforts and promises, it is very difficult to handle everything; so it is the time management only with which we can handle everything. Efficiency Efficiency signifies to perform things →

This is international management

Management Topic: This is International Management Table of Contents Management Topic: This is International Management 1 Table of Contents1 Globalization and Regionalization2 Globalization2 Regionalization2 References3 Globalization and Regionalization Globalization Globalization is perhaps the buzzword for business organizations operating in the present business environment. Globalization involves a phenomenon →

Benchmarking as a powerful total quality management tool

This paper also would argue that benchmarking applies not only to manufacturing but also to service industries. In fact, it has even pointed out that benchmarking has been beneficial in the financial management of HigherEducationinstitutions. In both cases, benchmarking has its own mark: allowing change for the best. Industry →

Public vs private

The management of the private sector serves to benefit the private sector as the management is based on the growth of the sector, and ensuring that the sector benefits from the operations of the individuals that form the sector. In the public sector, the government will seek to find a unitary solution for a multitude →

Comments to peer response dq1md and dq2 jb

The buyer and the seller have to make negotiations to a point where they mutually benefit from the transaction. This is reflected in the lower costs and higher service value. Public goods These are goods or services that can be used by numerous individuals concurrently without diminishing the value of consumption to any one →

Creative destruction & learning/innovation perspective

Balance scorecard is often used to measure the performance level of the management as well as of its individuals to have a critical understanding of the company's performances, and further use those attributes in controlling business simulation in favor of the business. In comparison to other tools used for market simulation through competitive advantages when →

In modern society, large corporations and educational systems

On the other hand, Marxasserts that it is " the state of formation of the civil society". The film Office Spaceprovides a perfect example of controlled employees that are not allowed toexcel in their profession, as they are not given the opportunity to show thepotential they have to offer the company. An example bureaucracy in →

Business management assignment

But to effectively use our time to do the right things that are expected out of us in our one and only life. He also explains in 7 Habits of Highly Effective people, " We are the instruments of our own performance, and to be effective, we need to recognize the importance of taking time →

Transformation leadership and followers career advancement

The main reasons I support this concept are that when managers exhibit good listening and communication skills and deal with their workers with respect and dignity, the latter themselves try to step into the former's shoes by hard work and effort. Thus, managers must know that since they are the leaders, they will have to →

The energy and natural resources industry as an example critical thinking sample

Management in the Public and Private Sectors Management in the Public and Private Sectors Introduction: The Public and the Private Sectors In essence, the public and the private sectors are simply two different sides of the same coin. The perceptions of public and private sector managers: A comparison.

The common law background of the fourth amendment essay sample

Executive Summary The fourth amendment is the part of America's bill of rights that protects the citizens against invasion of their by the authorities without a court search warrants. It originated from a series of court decisions and tribunals rather than the actions of the executive or the statutes of the →

Essay on information systems

Finlay explains that a decision support system gets input from routine transactions of an organization, analyses it using statistical techniques and generates meaningful information that can be used in decision making. Decision support system and Management information system are all information systems used in the corporate world. Data management →

Tyco corporation

Using these accounting styles, as well as the decentralization of the different branches of Tyco meant that the organizational culture of the company under Kozlowski allowed for falsification and secrecy in the accounting, misleading investors and diverting funds towards Kozlowski. 2. How did Dennis Kozlowski have the opportunity to steal $137 million in unauthorized bonuses? →

Management and outrigger hotels

A new brand-Omaha Hotels and Resorts * Providing guests with a rewarding experience and a sense of place, enabling employees to reach their potential and being an Integral part of the community. Question 2- The Outrigger's critical success factors The external factors of success * The flourished global economy and increased →

Tocquevilles tyranny of majority essay

Alexis de Tocqueville, the author of the famous book " Democracy in America", criticized the ability of the majority to oppress the minority by silent disapproval. The historical period when he researched democracy in America is characterized by high political activity of American citizens, which was attributed to public opinion.

Advantage of the forced ranking in the organization

The only difference is that some organizations strict in this evaluation system to the extent that they do force ranking while others apply other measures. I personally believe that Salwa's and Abdullah's points are more realistic in that they represent the organizational culture and practices of a wide array of organizations. However, I do agree →

In every time. many types of issues can

Well, this type of issues can be managedby the leadership of the organization if they truly want to but there are alsosome other kind of issues. While the ERP system is being deployed, the trainingsessions are attempted by the IT people for the employees of the company whowould be using that system later. So this →

Mba executive university / innovation & planning / focus on the world as it will be it needs a science fictional way of thinking link this to scenario planning

Business managers therefore want to understand the current situation, innovatively think and come with plans consistent with firm's long-term goals which guide future business. Scenario planning is a business instrument used to align people's way thinking with alternative future situations to which decisions that are made today may be important. The concept is an important →

Talent management plan research paper examples

For an organization some of the most crucial steps are to attract, identify, develop, engage and retain as the performance and the organization's future is highly dependent on talent management The focus of this report is to develop a talent management plan for an electric company while considering the mission statement, the organization's →

Career development in nursing creative writing example

In other words, a patient's recovery happens under the observation of the nurse. Operating nursing is one of the branches in nursing. This is so important that the nurses need to be aware of how their perceptions of this role can impact the recovery process on the patients.

Comparison between hrm in the usa and china management essay

The personal selection procedures followed by a majority of the organizations in the USA is primarily initiated with an evaluation of the individual's capability and technical prerequisite for the job. There are great distinctions in the compensation practices of the USA and the Republic of China.

Example of genetically modified foods article review

The use of GMFs is highly controversial; while they are accepted in countries like the United States, they cannot be sold in Australia and the European Union without labeling, and are banned in Egypt, Japan, and Ireland. Proponents of GM foods cite several reasons to advance their cause. The proponents argue that less chemical application →

Ask week 7

Explain. What are some of the examples you can give to ascertain that your organization effectively learns? Do you think extended knowledge is required in order to solve your work-based problem? If yes, in what ways do you think tacit knowledge can help solve your work-based problem? It can be argued that the first step →

The different effects of the cultural determinants management essay

As a result, customer orientation and learning orientation are more likely to be observed in collectivist cultures than in individualistic ones. H1: the greater the degree of collectivism, the greater is the level of customer orientation and learning orientation. 3.1. 3- Interrelationship of Customer orientation and learning orientation and its effects on firm performance →

Free essay on soft skills in management

This paper limelight the various types of soft skills and these can be used to foster the progress and development in the corporate world. Management in all organizations irrespective of their size are facing new challenges and therefore new and improved soft skills are been used.

Multitasking

Yet, I have realized that multitasking is a big factor that must be added to the list, as well. My cooperating teacher then stopped me and advised to do that later, at this time I should be up in front of the room waiting on the students.

Office administration

8 4 Letter of application Follow-up letter Acceptance letter Letter declining offer Resignation letter Presentation A. Follow-up letter 0 You have not received a reply to your application to Sour Sop Grove Hotel for the session for which you applied.

The craft of public administration statute

Publication and Public Comment Once an advisory committee votes initially to recommend an amendment to the rules, it is required to obtain the approval of the Standing Committee, or its chair to issue the proposed amendment for municipal comment. Consideration of the Public Comments and Final Approval By the Advisory Committee The →

Gender based conflict management

Gender Based Conflict Gender Based Conflict Conflict Management Strategy that may Work for Men According to Valentine , on his journal, " A gender perspective on conflict management strategies for nurses," women bring many different conflict resolution approaches to the workplace than men. In this effort, female nurses are seen to view conflict management →

Case study analysis

This is because in trying to please and satisfy the customer, they learnt how to expand and offer the best customer service and maintain their ethical conduct and also manage competition. What strategies / tactics do you feel have contributed the most to IKEA's success? One of the strategies was carrying out market research on →