Analyze a business case study. provide an analysis with an application of at least two theories relating to ethics. they also will recommend what action should be taken

Business Case Study Analytical Report: “ But What Happened to My Room?” 614 Philosophy and Ethics Elaine Kassanos “ But What Happened to My Room?”
Case Overview
The case revolved around Liz Borden, a client who demanded a room at the Savory Hotel on a snowy night without previous reservations. Paige Lewis, the front desk clerk, was bribed with a $50 bill to find a room for Liz Borden. However, the confounding events occurred at midnight when a young woman with a small child came to occupy the previously reserved room that was inevitably given by Lewis to Borden. In this regard, the case analysis would be undertaken to specifically identify the ethical issues presented and to recommend the most appropriate course of action to be made.
Ethical Issue and Theories
The ethical issue is accepting the $50 bill and locating and providing a room for Liz Borden, despite eminent knowledge that no rooms were apparently available for the night. For giving a room to Liz Borden, Paige Lewis violated the duty-based ethics or deontological ethics, which was premised on “ the right motive is “ to do the right thing”, “ to do one’s duty”, “ to respect the moral law” (LaFave, 2006, p. 1). Paige Lewis has full knowledge that it is her responsibility to abide by the reservations made by customers, pursuant to the Code of Conduct and the hotel’s policies and procedures regarding reservations. As it was disclosed that the hotel was completely booked that night and there is clearly stipulated policy that states: “ Honor the reservations at all cost” (Lieberman and Nissen, 2008, p. 121). Clearly, Lewis violated company policies and the hotel’s Code of Conduct under responsibilities with clients, which indicates that “ members will not promise any benefit that is not within their control to deliver” (International Association of Hospitality Advisors: Responsibilites wit Clients, n. d., par. 5).
Concurrently, Paige Lewis also violated trust of its employer by accepting the $50 bill, considered as a bribe to locate a potential room for Liz Borden. It itself, this is again a violation of the Deontological theory that stipulates that a bribe is morally wrong (Practical Business Ethics. com). Likewise, under consequentialist theory, the outcome of Paige Lewis’ action, displacing the young woman of a room that was rightfully hers in the first place could potentially jeopardize her position when complaints would be filed against her and the hotel.
Alternative Courses of Action
In case that Paige Lewis was presented with the dilemma and was given appropriate chance to review the options, the following alternative courses could be suggested:
1. Determine and confirm if reservations policies within the Savory Hotel have prescribed
holding times (meaning, the time needed to wait for the customers who made the reservations to arrive within the stipulated time frame). If there is a hold order of say, within one hour from the time of arrival indicated, and if any guest did not call to confirm that they would arrive; then, Lewis could justify giving the room to Liz Borden – only until all confirmations for reservations with clients have been validated.
2. At all cost, do not accept the $50 bill is it is a clear violation of ethical and moral codes of
business conduct. Instead, if despite efforts of reconfirming reservations and still, no guests cancelled, Paige Lewis could opt to refer Liz Borden to the closest affiliate hotel possible and make coordinations with that hotel if a chauffered vehicle could pick up Borden with some travel charges, if needed, just to put their minds at rest that Liz would be duly accommodated in another hotel for the night.
Recommendation
The first option should be initially considered to determine if any cancellations would be made through contacting potential clients who previously made reservations. Only then could Lewis provide a room for Borden. Other wise, option two could be considered and at all cost, the
$50 bill should never be accepted with honest and humble apologies.
References
International Association of Hospitality Advisors. (n. d.). International Association of Hospitality Advisors Code of Conduct. Retrieved March 11, 2012, from http://www. hotel-online. com/Trends/IAHA/legal. htm
Lieberman, Karen and Nissen, Bruce. (2008) ” But What Happened to My Room?” Ethics in the
Hospitality and Tourism Industry, Second Edition. Lansing, Michigan, USA: American Hotel and Lodging Institute, page 121.
Practical Business Ethics. com. (n. d.). Determining Right And Wrong: Ethical Theories On
Bribery. Retrieved March 11, 2012, from http://www. practical-business-ethics. com/ethical-theories-on-bribery. html