1,677
15
Essay, 3 pages (650 words)

Business communicationsample flashcard

The best business writing is purposeful, persuassvive, audience oriented and: Economical
WHich of the following takes place during the first phase of the 3×3 writing process: Decide what techniques
Which occurs in the second phase of the 3×3: Conduct research
WHich occurs in the third phase of 3×3: Edit, Proofread, Evaluate
Which statement is most accurate about the 3×3: Most experienced wirters spend most of their time in the third phase
Which of the following statements about the “ you” view is most accurate? Be careful not to overuse and misuse you and your
Which sentence best illistrates the “ you” view You will recive your complete itinerary one month before your trip
If an audience will be unwiling, uninterested, displeased, dissapointed the most effective organizational pattern is the: Indirect
Organizational pattern for pleased audiences: Direct
WHich of the following should be organized in a direct pattern: An online manual showing visitors how to download a software program
What is the best advice for organizing an e-mail: Explain and justify the main idea in the body of the message
Which of the following subject lines is most effective: Sales Meeting on January 30
Best way to get started on an important e-mail message: Consider composing this important e-mail offline
Monique wants to be an effective e-mail communicator: Use bullets, consider cultural differences, double check before hitting send
Before sending a letter to a local company for an internship: Analyze the purpose of the letter and the reader
Best business writers do what in the opening paragraph: State immediately whay they are writing
The body of a routine request or response message should: present details that explain your request or response
The body of a routine response message should: Present details that explain your request or response
Best way to ask a series of questions in an e-mail: In a bulleted or numbered list in the body of your e-mail
Where should deadlines and action information be placed in a routine request message: In the closing
Instruction messages are used to: Explain clearly how to complete a task
Instruction messages should be written: using a straighforward, direct approach
The opening of a direct claim letter should: Open with a clear statement of the problem or with the action you want the reciever to take
What should you do in the body of a direct clain letter: Mention you have enclosed copies of all permanent documents
Which is the best closing to a direct claim letter: Please credit $24 to my account by March 31, when my next billing cycle begins
Which of the following is the best opening to an adjustment letter: We have credited $24 to your account
What should you do in the body of the adjustment letter: Explain how you are complying with the claim
Which of the following is the best closing for an adjustment message: We hope this refund proves our commitment to providing exellent customer service
Which of the following is not one of the 5 S’s Savvy
When should you send a thank you note: Gift, Favor, Guest
Barriers that create misunderstandings: Bypassing, Differing frames or reference, Lack of language skills, poor listening skills emotonial reference, physical distractions
Periodic/Activity reports Describe production, sales, shipping, service, and other recurring activities.
Trip, convention, conference reports Describe an event, summarize three to five main points of interest, itemize expenses, and analyze the event’s value
Progress and interim reports Explain continuing projects including work completed, work in progress, future activities, and completion date
Investigative reports Examine problems and supply facts; provide little analysis.
Justification/recommendation reports Make recommendations to management; provide data to solve problems and make decisions.
Feasibility reports Analyze problems and predict whether alternatives will be practical or advisable.
Yardstick reports Establish criteria and evaluate alternatives by measuring against the “ yardstick” criteria.
Stereotype An oversimplified behavioral pattern applied uncritically to groups
Prototype A mental representation based on characteristics that are flexible and open to new definitions
Thank's for Your Vote!
Business communicationsample flashcard. Page 1
Business communicationsample flashcard. Page 2
Business communicationsample flashcard. Page 3
Business communicationsample flashcard. Page 4
Business communicationsample flashcard. Page 5

This work, titled "Business communicationsample flashcard" was written and willingly shared by a fellow student. This sample can be utilized as a research and reference resource to aid in the writing of your own work. Any use of the work that does not include an appropriate citation is banned.

If you are the owner of this work and don’t want it to be published on AssignBuster, request its removal.

Request Removal
Cite this Essay

References

AssignBuster. (2022) 'Business communicationsample flashcard'. 7 January.

Reference

AssignBuster. (2022, January 7). Business communicationsample flashcard. Retrieved from https://assignbuster.com/business-communicationsample-flashcard/

References

AssignBuster. 2022. "Business communicationsample flashcard." January 7, 2022. https://assignbuster.com/business-communicationsample-flashcard/.

1. AssignBuster. "Business communicationsample flashcard." January 7, 2022. https://assignbuster.com/business-communicationsample-flashcard/.


Bibliography


AssignBuster. "Business communicationsample flashcard." January 7, 2022. https://assignbuster.com/business-communicationsample-flashcard/.

Work Cited

"Business communicationsample flashcard." AssignBuster, 7 Jan. 2022, assignbuster.com/business-communicationsample-flashcard/.

Get in Touch

Please, let us know if you have any ideas on improving Business communicationsample flashcard, or our service. We will be happy to hear what you think: [email protected]