1,346
28
Essay, 2 pages (300 words)

Voicereach enables stockholm’s local government

ClientThe Stockholm local government issues thousands of parking permits a month. All of these permits need to be renewed annually. Business problemPrior to using voiceREACH the local government had to outsource this administrative intensive process at considerable cost to a direct mail fulfilment house. Responses were slow and the cost for each send out was high.

SolutionvoiceREACH allows the Stockholm government to send reminders to existing permit holders and to update the government on their intentions. They make use of voiceREACH’s data collection function to prompt existing holders to make a choice on their telephone:·One – automatically renew the permit if they have the same vehicle and parking requirements;·Two – listen to instructions on what to do if they have changed their vehicle or residence, e. g. direction to websites or other methods to renew permit·Three – if they no longer need a parking permit. The data keyed in by permit holders, is captured by Xpedite and is processed by the Stockholm government. There is a special version of the message that is delivered if an answer machine picks up the message that direct people to the website or the service line.

ResultsThe manual handling of the send outs are now kept to a minimum and many hours are saved. On an average 71% of the people who listened to the message selected one of the options. The client has the replies within minutes and can handle the parking permits. Benefits·Reduction in cost of renewal reminders. It was costing the local government 17 Skr per permit reminder to send out, this has been reduced to 3 Skr. (Skr = Swedish Krones)·Faster renewal turnaround times through improvement in response times by holders.·Improvement in customer service to the residents of Stockholm.·The Swedish government is monitored by environmental organisations, and all projects that minimise the use of print/paper earn much praise.

Thank's for Your Vote!
Voicereach enables stockholm’s local government. Page 1
Voicereach enables stockholm’s local government. Page 2
Voicereach enables stockholm’s local government. Page 3

This work, titled "Voicereach enables stockholm’s local government" was written and willingly shared by a fellow student. This sample can be utilized as a research and reference resource to aid in the writing of your own work. Any use of the work that does not include an appropriate citation is banned.

If you are the owner of this work and don’t want it to be published on AssignBuster, request its removal.

Request Removal
Cite this Essay

References

AssignBuster. (2021) 'Voicereach enables stockholm’s local government'. 29 December.

Reference

AssignBuster. (2021, December 29). Voicereach enables stockholm’s local government. Retrieved from https://assignbuster.com/voicereach-enables-stockholms-local-government/

References

AssignBuster. 2021. "Voicereach enables stockholm’s local government." December 29, 2021. https://assignbuster.com/voicereach-enables-stockholms-local-government/.

1. AssignBuster. "Voicereach enables stockholm’s local government." December 29, 2021. https://assignbuster.com/voicereach-enables-stockholms-local-government/.


Bibliography


AssignBuster. "Voicereach enables stockholm’s local government." December 29, 2021. https://assignbuster.com/voicereach-enables-stockholms-local-government/.

Work Cited

"Voicereach enables stockholm’s local government." AssignBuster, 29 Dec. 2021, assignbuster.com/voicereach-enables-stockholms-local-government/.

Get in Touch

Please, let us know if you have any ideas on improving Voicereach enables stockholm’s local government, or our service. We will be happy to hear what you think: [email protected]