1,684
10
Process Essay, 3 pages (700 words)

The internal business process perspective slp

Trident Stephen T. Baker BUS499 BSBA Integrative Project The Internal Business Process Perspective Dr. Darlene Pomponio Introduction: Theinternal business process perspective entails management identifying critical processes in achieving customers and shareholders objectives. The aim of the Internal Business Process Perspective is to improve the quality of service delivery, enhance innovation, lower costs of operations, increase returns on investment/yields, optimize output, and enhance research and development among others.
(A) Quality Standards: In the modern highly competitive market environment, survival of any organization depends highly on how better an organization delivers quality service or products to its clients. In a bid to move towards attaining its vision of being the leading world class financial institution, Octawise Inc. has put in place quality standards that ought to guide its internal operations. This in turn leads to lower complaints and dissonances by the customers, increased satisfaction, growth of the company in the long run and increased return on investment. As spelt out in its strategy, its attainment of market leadership position within business areas, and focus on excellence is enhanced by its efforts to put in place quality standards and measures.
(B) Internal Communication Lines: Internal communication structures and processes are of critical importance in the success of any organization. Open communication lines enhance faster permeation of communication, ideas and opinions. Open communication structures also result in little distortion and misinterpretation of communication. Any organization that takes customers to be the center for its success ensures that communication lines and structures support quicker permeation of information through open communication structures, which also support innovation within an organization. Octawise Inc. encourages open communication throughout the company. This portrays Octawise Inc. as receptive to customers’ ideas and easy to work with Organization. Organizations with complex and closed communication lines are perceived by customers as bureaucratic and less receptive to ideas and to a greater extent hinder innovation due to likely blockage of ideas.
(C) Employment and Recruitment Processes: It means little to have excellent communication lines and standards and yet have a leaking employment and recruitment process and structures which results in having wrong people in the organization. Whitwood (2011) identifies the significance of indirect processes (recruitment and placement processes) in supporting direct operations performance. Octawise Inc. has all its stages of employment professionally managed, this in turn translates to having the right personnel in the right departments, hence contributing to optimal performance of direct operations and not acting as impediments to optimal efficiency of internal processes.
Objective
Measure
Target
Action
To be a competitive and secure choice for customers in offering financial information
Service repeat purchases
Customers’ positive reviews
Customer loyalty and satisfaction
Offer clients price, accurate and useful information
To be a world class financial institution
Customer retention and acquisition rate
Efficiency with which services are offered
Customer trust
Ensure excellence in service delivery and optimal performance of internal processes
Increased performance of supportive departments (Indirect Operations)
Optimal support of indirect processes to direct operations of the business
Minimal impediments to organizational direct operations performance.
Better service delivery to customers
Get right people to the organizational personnel stream.
Place right employees in right departments
According to Business Excellence (n. d), Internal business process perspective aims at enhancing superior financial returns for the shareholders and delivering excellent quality in service delivery/value proposition which seeks to acquire and keep customers in the markets targeted by an organization. The quality standards measures, Open communication lines and structures, and the professionally managed recruitment and employment structures put in place by Octawise Inc. are all geared towards the attainment of the above aims. Quality standards ensure excellence in service delivery, Open communication lines and structures enhance quicker permeation of information and ideas which promotes innovation and research and development within the organization. Finally, having right people in right departments supports optimal performance of direct operations. All the above measures and processes have positive contributions towards customer satisfactions and increased returns on investments for the shareholders.
No Modifications required on objectives set out Modules 1 & 2.
References
Business Excellence (n. d). The balanced scorecard. Retrieved from
Whitwood. R, (2011). Balanced Scorecard – What would you include in the Internal Business Process Perspective? Retrieved from

Thank's for Your Vote!
The internal business process perspective slp. Page 1
The internal business process perspective slp. Page 2
The internal business process perspective slp. Page 3
The internal business process perspective slp. Page 4
The internal business process perspective slp. Page 5

This work, titled "The internal business process perspective slp" was written and willingly shared by a fellow student. This sample can be utilized as a research and reference resource to aid in the writing of your own work. Any use of the work that does not include an appropriate citation is banned.

If you are the owner of this work and don’t want it to be published on AssignBuster, request its removal.

Request Removal
Cite this Process Essay

References

AssignBuster. (2022) 'The internal business process perspective slp'. 20 October.

Reference

AssignBuster. (2022, October 20). The internal business process perspective slp. Retrieved from https://assignbuster.com/the-internal-business-process-perspective-slp/

References

AssignBuster. 2022. "The internal business process perspective slp." October 20, 2022. https://assignbuster.com/the-internal-business-process-perspective-slp/.

1. AssignBuster. "The internal business process perspective slp." October 20, 2022. https://assignbuster.com/the-internal-business-process-perspective-slp/.


Bibliography


AssignBuster. "The internal business process perspective slp." October 20, 2022. https://assignbuster.com/the-internal-business-process-perspective-slp/.

Work Cited

"The internal business process perspective slp." AssignBuster, 20 Oct. 2022, assignbuster.com/the-internal-business-process-perspective-slp/.

Get in Touch

Please, let us know if you have any ideas on improving The internal business process perspective slp, or our service. We will be happy to hear what you think: [email protected]