1,555
30
Essay, 1 pages (250 words)

Policy change memo

Policy Change Memo Ms. Susan Rodgers, Human Resources (HR) Department Manager  Training Division Officer
Date: April 25, 2012
Regarding: Proposed Change in Policy for Training New Customer Service Representatives
There have been increasing incidents of complaints received from customers regarding the ability of newly hired customer service representatives to address various inquiries about our products and services. Our records show that this month of April, the number of customer complaints increase by 20% from 25 last month to 30 complaints this month. The increase could be attributed to the number of new customer service representatives that lacked effective training on customer service and addressing conflicts and complaints.
In this regard, as officer of the training division, I am proposing that the current policy of training customer service representatives for only one week after recruitment and placement be increased to two week to incorporate the need to discuss topics such as addressing complaints and techniques for conflict resolution. The one week training only discussed orienting new personnel on the policies and procedures of the organization, including codes of discipline and an overview of the customer service function. The need to extend the training for another week is crucial to assist them in communicating effectively to the customers in areas were conflicts and complaints need to be resolved.
May I hereby forward this request for change of policy to be endorsed by you for proper approval by our CEO, Mr. John Smith. The approval of this change in training policy would be instrumental in improving productivity, performance and the corporate image of our organization. For your immediate evaluation and action.

Thank's for Your Vote!
Policy change memo. Page 1
Policy change memo. Page 2
Policy change memo. Page 3

This work, titled "Policy change memo" was written and willingly shared by a fellow student. This sample can be utilized as a research and reference resource to aid in the writing of your own work. Any use of the work that does not include an appropriate citation is banned.

If you are the owner of this work and don’t want it to be published on AssignBuster, request its removal.

Request Removal
Cite this Essay

References

AssignBuster. (2021) 'Policy change memo'. 31 December.

Reference

AssignBuster. (2021, December 31). Policy change memo. Retrieved from https://assignbuster.com/policy-change-memo/

References

AssignBuster. 2021. "Policy change memo." December 31, 2021. https://assignbuster.com/policy-change-memo/.

1. AssignBuster. "Policy change memo." December 31, 2021. https://assignbuster.com/policy-change-memo/.


Bibliography


AssignBuster. "Policy change memo." December 31, 2021. https://assignbuster.com/policy-change-memo/.

Work Cited

"Policy change memo." AssignBuster, 31 Dec. 2021, assignbuster.com/policy-change-memo/.

Get in Touch

Please, let us know if you have any ideas on improving Policy change memo, or our service. We will be happy to hear what you think: [email protected]