Hypo: there is a positive correlation between aftercare services and inward thesis

Research questions:

Main Question: How has the current aftercare program in Kuwait impacted on inward FDI in the country?
Sub-question 1: How successful is this program?
Sub-question 2: What can be done to improve the current aftercare program?
Survey Questions
Questionnaire 1
Respondents: IPAs offering aftercare services in Kuwait
1. Background Information
– Where is your organisation located?
– When was your organisation formed?
– Is your organization a private or public (government owned) agency? Yes { } No { }
– How many employees does your organization/agency have?
– How does your organization source its funds?

National government { } Governorate { } District { } Private Sector { } other { } specify

– What is your position in the organization/agency?
– When did you join this organization?.
– For how long have you worked in this organization in your position?
– How many years have you worked in this industry?
– Are you male { } Female { }
2. Aftercare Service Know-how
– Can you define aftercare service/program/unit?
– Does your agency/organization have aftercare unit/services? Yes { } No { }
– According to you, how much should be allocated to the aftercare unit/service/program (% of annual budget)?.
– If your answer to section (b) above is yes, state if your organization’s aftercare unit/service/program has a strategy(s).
– Are you in a position to avail that strategy? { Yes} { no]
– How frequent does the management review the aftercare strategy?
– Does this aftercare service have a long term objective? { Yes} { no]
– If yes, Can you state this objective (s)?
– Who crafted the objective (s)? Did the management involve external agencies?
– If yes, state them (external agencies consulted).

Local {}

International/foreign {}
Both local and foreign {}
– Is there a defined criterion in your organization for selecting investors to be assisted?
– If yes, specify that criterion in the table below
– How many companies are selected by your company for investment aftercare support on an annual basis?
– Does your organization collaborate with other institutions from in offering the aftercare support to investors?
– If yes, list those organizations
– At what level do you think it is most appropriate to offer the aftercare service?

National {}, explain.

Governorate {} explain..
District {} explain..

National/governorate {}

National/district {}
Governorate/District {}
All the above {}explain..
– According to your understanding, aftercare services are offered at what level in Kuwait?
– What aftercare services do you offer to your existing investors? (list as many as possible)
– How do you contact your prospective and current investors?

Phone {}

Physical Visit {}
Fax {}
Other (specify)
– Which communication means does your company use more frequently?
– How many investors does your company contact in a year?
– How many times are those investors contacted?
– What challenges does your organization face in its endeavor to provide aftercare services?
– Does your organization assess its effectiveness in terms of after care services? Yes {} no {}
– If yes, what tool (s) is your organization using to conduct that assessment?

Testimonials {}

Certificate of receipt of service {}
Computer software {}
Other {}
– How many positive feedbacks/testimonials did your organization receive in:
2010 () 2011 () 2012()
– Can you estimate the amount of inward direct investment that your organization produced in the following years? 2010 () 2011 () 2012()
– How can you rate your organization’s aftercare service?

Poor {} Fair {}Good {} Very good {}

– What do you think needs to be done in order to improve the current aftercare service?