- Published: September 25, 2022
- Updated: September 25, 2022
- University / College: Queen Mary University of London
- Level: Masters
- Language: English
- Downloads: 8
Decision making task 2 al Affiliation) Recommendation The best strategy that can be adopted in decision-making is the two-cashier system. It is evident that an additional cashier would reduce the amount of waiting time for customers from 5 minutes to 20 seconds. The system would increase efficiency and improve customer satisfaction, as they do not spend a lot of time waiting in line.
With queuing, management and users may estimate the efficiency of a system. The tool projects the average number of customers in a system, the average time the customers spend in the system and the average utilization of the system. It also projects the average number of customers in the system, the probability of the customers being in the system as well as the average waiting time for the customer in the line.
Computer generated output
The output that will be obtained with consideration of the sales that will be made is as shown.
Quarter
Sales
2nd -2007
90, 000
3rd-2007
95, 000
4th-2007
98, 000
1st -2008
96, 000
2nd-2008
102, 000
3rd-2008
99, 000
4th-2008
118, 000
1st-2009
109, 000
2nd-2009
124, 000
Reason for the decision making tool
Of importance in the model is the fact that it informs management on whether changes are necessary in the system. With information from the analysis, performance may improve through implementation of some changes. The arrival rate of the customers may be altered, improve efficiency of the server, increase the number of the service facilities, priority rule as well as increasing the total number of lines within the system. Modification to the system could help Shuzworld improve performance through efficiency.
